Posted 15 December 2008 - 12:08 PM
After all the delays of getting installation, then not even receiving an HD DVR upon installation, as per our request ~ now they wish to charge us $199 for the upgrade, even though there is evidence all throughout their notes, that we already should have the equipment, and we've been getting charged for the HD access.
Posted 19 December 2008 - 10:54 AM
Glad they are owning up to their mistake. Just wish it hadn't taken so long for them to take care of this.
Posted 19 December 2008 - 12:24 PM
Posted 19 December 2008 - 12:32 PM
My wife, knowing how much I love the NFL ticket (not that it matters now that the regular season is over) called back, and spoke with another person, who was once again trying to stone wall us, and she just backed me up, saying we'd drop the service all together if this situation wasn't fixed. The next manager she spoke to was much nicer about everything, and made things happen.
Posted 23 December 2008 - 10:22 PM
Posted 23 December 2008 - 11:07 PM
They will be gone as soon as I can get another Dish throwed up on my roof top as well.
fugers charging me well over 50 bucks a month now(originally 29), for plain, basic, poo. Not anymore. I don't even have a DVR at this house, and on this account......so I am done with them. Hello Dish, or whoever comes up with the best to offer.