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panther4life

Raise your hand if you hate car shopping.

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So yesterday, helped a family member buy a new car yesterday. Having over a decade in the biz and much success with it, I was appalled at how horrible the experience was at every place we visited. 

So anyway I am going to be holding a training class for a dealer group next week and wanted some more feedback on what you hate most about the car buying process and any practical suggestions you may have to help make it better. 

Any feedback would be much appreciated it. 

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I enjoyed my last experience.  Took about 20 minutes

  • Pie 1

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40 minutes ago, toldozer said:

I enjoyed my last experience.  Took about 20 minutes

This.  I was buying Yukon and I called 3 dealerships and told them to give me their best deals.  I also told them I’m car shopping all over.  The one on independence gave me the best deal.  I got like $8k off invoice price.  My next car will either have to be BMW, Audi or Volvo as I get 12% fleet discount on top of negotiated price.

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1 hour ago, ARSEN said:

This.  I was buying Yukon and I called 3 dealerships and told them to give me their best deals.  I also told them I’m car shopping all over.  The one on independence gave me the best deal.  I got like $8k off invoice price.  My next car will either have to be BMW, Audi or Volvo as I get 12% fleet discount on top of negotiated price.

I went to Audi of Northlake looking for an A3.... assholes.

  • Pie 1

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1 minute ago, toldozer said:

I went to Audi of Northlake looking for an A3.... assholes.

I’m thinking Q7.  Will likely go to Hendricks on Independence.

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Just now, ARSEN said:

I’m thinking Q7.  Will likely go to Hendricks on Independence.

Brand new or used? I got a 2017 Benz for a hell of a deal. 

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Just now, toldozer said:

Brand new or used? I got a 2017 Benz for a hell of a deal. 

New.  Will buy it next year tho.

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Just now, ARSEN said:

New.  Will buy it next year tho.

Gotcha. Place I went I also bought a saab 9-3 from several years back.  He only deals in low mileage bmw, Audi,  Mercedes but nothing new. 

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This thread is a bigcat commercial, right? "Free Tom Brady jersey with every purchase!!"

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9 hours ago, toldozer said:

I enjoyed my last experience.  Took about 20 minutes

Where did u go 

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Car buying tip to live by in Charlotte - when buying a car GTFO of Charlotte to buy. 

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12 hours ago, panther4life said:

So yesterday, helped a family member buy a new car yesterday. Having over a decade in the biz and much success with it, I was appalled at how horrible the experience was at every place we visited. 

So anyway I am going to be holding a training class for a dealer group next week and wanted some more feedback on what you hate most about the car buying process and any practical suggestions you may have to help make it better. 

Any feedback would be much appreciated it. 

I had to buy a car when my son was 4.  After about an hour at the dealer waiting for them to bring the car we wanted from another dealership we finally moved into signing the paper work.

 

The finance guy wanted to sell us all this extra poo and talk down to us about why we needed it - we made it clear at the start to make it quick - no BS and get us signed and out of there.   He did not.

 

We would have walked out but the car we drove in with had plates off of it already and it probably would have taken longer to get that settled then what we did - which was to call in the manager and berate the finance guy in front of him so things could keep moving.

 

Edited by Fryfan

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I don't mind going into the showroom and talking to sales people or the actual buying process.  What I absolutely can't stand is this...within 2 minutes of getting out of my car to walk around and look at vehicles I'm bombarded by a sales guy before I've even had the chance to look at anything. "What kind of vehicle are you looking to but today?" "We have a great deal this week, what can I put you in?" "My name is ______, here's my card, that's a great car isn't it?"

Dude...can I just look without an escort? Can you go away, I just got out of my car? If I'm interested in looking at something I'll come get you.  If I have questions I will ask.  Not really interested in the horsepower of the vehicle...I don't even know what color I want.

I understand they are on commission/draw pay structure and it's very competitive....I used to sell cars at one point in my life.  But damn, let me breathe.

That's why me and my wife will always go at night when the dealership is closed and walk the lot looking at cars.

Oh....and I wish they had the MSRP on the sticker on the window...a lot have gone away from putting the price on the window.  

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Hendrick has been great to us. Wife got her car from Acura on independence.

I finally got around to getting a new car last month but the one I wanted was at Hendrick in Charleston. I didn't feel like driving 7 hours round trip to sign a bunch of papers. So wife calls them and comes back "it will be here around 10:00 a.m. tomorrow." Sweet, signed all the papers on the dining room table...

 

 

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Car buying sucks balls on so many levels:

Echo what Jimmy said.

  • Why send a salesman out to talk to me when he can't sell me the car regardless?
  • Why call them a salesman when they don't have the authority to sell anything?
  • Why have salesmen when all they do is run your number versus their number back and forth to the "sales manager?"
  • Why do I have to spend 2 hours sitting around waiting for who knows what when I brought you a cashier's check?

I bought a Jeep at North Point in Winston-Salem back in 1994 that took all of 30 minutes, tops. I went in, found what I wanted in about 15 minutes or so, told them to have it ready for me at 4PM the next day. Walked in with the check and drove away within 20 minutes.

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