Jump to content





Photo
- - - - -

Girlfriends computer is running really slow, need some help.


This topic has been archived. This means that you cannot reply to this topic.
44 replies to this topic

#13 Darth Biscuit

Darth Biscuit

    Dark Lord

  • Joined: 25-November 08
  • PipPipPipPipPipPipPipPipPip
  • posts: 34,988
  • Reputation: 9,103
HUDDLER

Posted 07 July 2011 - 11:52 AM

I'm with KK... based on your questions, it may be wise to let someone else mess with it.

It is honestly not very difficult to do a little troubleshooting on a PC, but if you have no clue what to do, you can cause more harm than good.

#14 Panthro

Panthro

    aka Pablo

  • Joined: 24-November 08
  • posts: 25,721
  • Reputation: 6,846
Moderators

Posted 07 July 2011 - 11:55 AM

I run SUPERantispyware

http://www.superantispyware.com/

Saved my ass a few times. Does a bit more than Spybot

#15 Happy Panther

Happy Panther

    Now even funnier.

  • Joined: 16-March 09
  • posts: 18,507
  • Reputation: 3,471
SUPPORTER

Posted 07 July 2011 - 11:57 AM

Will AVG clean off the stuff that is already on there?


Yep.

Spybot is also good and the one panthro lists is probably fine.

Adaware is helpful too

#16 Kettle

Kettle

    I'm Stainless.

  • Joined: 26-November 08
  • PipPipPipPipPipPipPipPipPip
  • posts: 13,506
  • Reputation: 695
HUDDLER

Posted 07 July 2011 - 11:59 AM

i gave up on those anti-spyware programs. sometimes malicious programs are disguised as them. i just keep my norton up to date now. its like 70 a year, but its worth not having the headache.

that and the two system tools i mentioned are all i do, and my laptop runs great.

#17 Mvp2014

Mvp2014

    Phenom

  • Joined: 06-October 10
  • PipPipPipPipPipPipPipPipPip
  • posts: 4,004
  • Reputation: 384
HUDDLER

Posted 07 July 2011 - 12:01 PM

AVG is a virus. Use Malwarebytes to remove spyware and Panda Cloud for virus protection.

#18 Future Of The Franchise

Future Of The Franchise

    The Ambassador of Booty

  • Joined: 16-January 10
  • PipPipPipPipPipPipPipPipPip
  • posts: 5,993
  • Reputation: 804
HUDDLER

Posted 07 July 2011 - 12:01 PM

Step 1: Grab hammer
Step 2: Give the laptop a few technical taps
Step 3: Look at GF and say, 'See I fixed it baby.'
Step 4: Slam the laptop on the ground and scream, 'THERE ARE NO WOMEN ON THE INTERWEBS!!! NOW GET YOUR ASS BACK IN THE KITCHEN AND MAKE ME A SAMMICH!!!'

#19 The Saltman

The Saltman

    I am always watching so make sure you keep your clothes on

  • Joined: 24-November 08
  • posts: -52,114
  • Reputation: 1,008
Moderators

Posted 07 July 2011 - 12:05 PM

its a desktop FOF

#20 SorthNarolina

SorthNarolina

    Senior Member

  • Joined: 24-November 08
  • PipPipPipPipPipPipPipPipPip
  • posts: 6,408
  • Reputation: 3
HUDDLER

Posted 07 July 2011 - 12:13 PM

I wouldn't call somebody just yet, you do not want to spend 50 dollars on a 100 dollar computer.

This is what I would recommend for a quick fix it will take just a few clicks. The longest wait will be downloading the programs and running them which on that machine you should just let them run over night.

Download CC cleaner, run it. It will delete all of your temp files and recycle bin. It should speed things up a little bit.
http://download.cnet.com/ccleaner/

Malwarebyte's anti-malware is my favorite for removing the malware. If she has any other virus or spyware programs you need to remove them. Many of them start running when windows is trying to boot. It slows things down a lot. It will be counter productive.
http://download.cnet...4-10804572.html

If you want you can do a quick scan, restart the computer, then do a full scan. It may be quicker as the quick scan will remove a lot of the stuff that is hogging the system resources. It can then do the full system scan a lot quicker.

I don't think the drive needs to be defragmented. I can't remember back to the XP days but most computers do that automatically on a pretty frequent basis.

Keep the computer unplugged from the internet as much as possible while you are working on it.

If you want you can restart the computer in safe mode to make things even quicker. Restart the computer and press F8, select advanced windows boot options and choose safe mode with networking. Download and run the programs I listed.

This should take care of your problem. I would look for a computer friendly person to help you before paying somebody. It's just not worth it if you are on a tight budget.

I also want to add if she's using an old XP desktop then it's just a matter of time before it gets infected again, so you will need to make sure to check it regularly.

A gentlemen I know wanted to pay me 120 dollars to do something very similar for his daughter's old XP desktop. I talked him down to 50 and that was still too much. Don't spend money on a jalopy.

Edited by SorthNarolina, 07 July 2011 - 12:20 PM.


#21 Future Of The Franchise

Future Of The Franchise

    The Ambassador of Booty

  • Joined: 16-January 10
  • PipPipPipPipPipPipPipPipPip
  • posts: 5,993
  • Reputation: 804
HUDDLER

Posted 07 July 2011 - 12:13 PM

its a desktop FOF


that's what i get for not reading the whole thread

revised steps

Step 1: Grab hammer
Step 2: Give the monitor a few technical taps
Posted Image
Step 3: Look at GF and say, 'See I fixed it baby.'
Step 4: Slam the laptop on the ground and scream, 'THERE ARE NO WOMEN ON THE INTERWEBS!!! NOW GET YOUR ASS BACK IN THE KITCHEN AND MAKE ME A SAMMICH!!!'

#22 I Mean He Was Found Guilty

I Mean He Was Found Guilty

    Jerry Richard$on and Gettledouche apologist

  • Joined: 25-November 08
  • posts: 12,249
  • Reputation: 5,685
SUPPORTER

Posted 07 July 2011 - 12:16 PM

ComboFix gets rid of a bunch of nasty poo that standard antivirus tools miss. It's also a good idea to run a cache cleaner like CCleaner (http://www.piriform.com/CCLEANER) before you run it and then something like MalwareBytes (http://www.malwarebytes.org/) after you're done with ComboFix to get rid of any stragglers.

It works so well because it kills explorer.exe, cleans out your hosts file, looks for and kills a bunch of processes, then clears out all the nasties.

1. Boot into Safe Mode with networking (hammer F8 after the POST screen/before the Winders splash screen appears if you don't know how)
2. Download ComboFix here: http://www.bleepingc...se-combofix#use. Alternately Google ComboFix and choose the first BleepingComputer link.
3. Download and run it.

Also if she uses Firefox look into the NoScript (http://noscript.net/) add-on. It blocks a lot of the cross site scripting/browser hijack stuff that is the source of a lot of infections.

Edit: Listen to SorthNarolina

Edited by london67, 07 July 2011 - 12:23 PM.


#23 thefuzz

thefuzz

    coppin a feel

  • Joined: 12-December 08
  • posts: 9,360
  • Reputation: 1,526
SUPPORTER

Posted 07 July 2011 - 12:18 PM

gotta say just because you make her, and you, sound ignorant about computers...

when is the last time a disc cleanup and disc defragment were done? those help a lot, and if she is using the machine heavily they should be done regularly.


Honestly, I can get around them pretty well, and I never seem to have issues with mine, but she always does.


I defraged hers about 6 months ago, and cleaned up everything on the processes page, and it seemed to work well for some time. However lately it's gotten bad again.

Thing is, I rarely go over to her house as I have a dog, and she prefers getting away from her roomie, so I am never there to fix her PC.

#24 Kettle

Kettle

    I'm Stainless.

  • Joined: 26-November 08
  • PipPipPipPipPipPipPipPipPip
  • posts: 13,506
  • Reputation: 695
HUDDLER

Posted 07 July 2011 - 12:23 PM

you should teach her to do the cleanup and defrag then. a heavily used machine should be cleaned up weekly and defragged monthly.