ComboFix gets rid of a bunch of nasty poo that standard antivirus tools miss. It's also a good idea to run a cache cleaner like CCleaner (http://www.piriform.com/CCLEANER
) before you run it and then something like MalwareBytes (http://www.malwarebytes.org/
) after you're done with ComboFix to get rid of any stragglers.
It works so well because it kills explorer.exe, cleans out your hosts file, looks for and kills a bunch of processes, then clears out all the nasties.
1. Boot into Safe Mode with networking (hammer F8 after the POST screen/before the Winders splash screen appears if you don't know how)
2. Download ComboFix here: http://www.bleepingc...se-combofix#use
. Alternately Google ComboFix and choose the first BleepingComputer link.
3. Download and run it.
Also if she uses Firefox look into the NoScript (http://noscript.net/
) add-on. It blocks a lot of the cross site scripting/browser hijack stuff that is the source of a lot of infections.
Edit: Listen to SorthNarolina
Edited by london67, 07 July 2011 - 12:23 PM.