I agree 100% with what you just wrote.
To be honest, I can't believe they haven't already done that.
I'm a former season ticket holder (from seasons 1 & 2) and they have never reached out to me to find out how they could earn my business back. I'm almost dumbfounded that they have never contacted me.
Dont forget..Bob Johnson layed off his whole marketing dept and sales guys the last year he was in Charlotte. You got lost in the shuffle...also nice to see grafitti not taken care of in the restrooms of TWC arena.