17 replies to this topic

[nobody]

Ok I work in customer service and I have to ask a question - why do people go for the snide comments and yelling ploy? Has that ever actually worked for anyone? If so I would love to hear it.

[88 Bronco]

Because pissing off customer service reps is fun

[mr beauxjangles]

Same reason people go for snide comments on the huddle. Some people are kind because they were taught or believe that kindness is an important quality to their personality and to humanity in general. Others see kindness as something that is required by social contract because there are consequences for being rude. Remove those consequences - either through anonymity or through never having to see someone ever again - and you get dickheads. Lots and lots of dickheads.

[Mrs Pantherfan]

Because people are assholes...and they say more mean and hateful poo when they're behind a phone or a computer

[pir8fan05]

Because you touch yourself

[nobody]

• Thank you for you ideas and for taking the time to submit them for our consideration. We will consider them with the respect someone like you has earned.

[stirs]

Ok I work in customer service and I have to ask a question - why do people go for the snide comments and yelling ploy? Has that ever actually worked for anyone? If so I would love to hear it.

I don't recommend the Tinderbox

[Happy Panther]

Ok I work in customer service and I have to ask a question - why do people go for the snide comments and yelling ploy? Has that ever actually worked for anyone? If so I would love to hear it.

Basically your company pissed me off and despite the fact that you have done nothing wrong you are the representative who is designated to pick up the phone.

I'd love to speak with the CFO who made the decision to screw me over but I will never get ghrough to him/her.

FWIW I am never the guy who yells at customer service reps

[nobody]

I don't recommend the Tinderbox

lol not what i mean i get the people side I dont get the tactic. I mean if I have someone walk into my store ranting get proven wrong then ask please can you guess what I am going to say?

[stirs]

Our society is looking for an edge, or a freebie

[nobody]

Basically your company pissed me off and despite the fact that you have done nothing wrong you are the representative who is designated to pick up the phone.

I'd love to speak with the CFO who made the decision to screw me over but I will never get ghrough to him/her.

FWIW I am never the guy who yells at customer service reps

Cool feel you on that..... what I mean is if I have the power to help you as soon as I understand your problem wouldnt you want to try seeing if I can help you then going off if I cant?

*note people seem to think by customer service I am the guy sitting on the phone talking to you...... this isnt what I do exactly.

[g5jamz]

People feel the customer is always right.

Guess what...they aren't. If they are proven not to be and still are beligerant, smile and ask if there's anything else you can do for them.

That or they are still operating under the "squeeky wheel gets oiled" modus operandi.

[Happy Panther]

Cool feel you on that..... what I mean is if I have the power to help you as soon as I understand your problem wouldnt you want to try seeing if I can help you then going off if I cant?

Damn right. Nothing like getting a good CS rep on your side.

I bet you can attest that you can pull strings. Depending on what your role is.

[Anybodyhome]

After my 20 in the Navy I spent almost 18 with Lowe's Home Improvement. I can honestly say I did my best to help people and answer their questions everyday. On the opposite side of that coin, I also have never believed nor espoused to the notion the "customer is always right." Sorry, they aren't.

I had no issue telling a customer to calm down and lower their voice because the longer they yell and be obnoxious, the less inclined I am to help them out. On one occasion I actually walked with a customer into the parking lot to their car and told them to never step foot in my store again when they complained about the mentally challenged kid that wasn't loading their truck fast enough.

I had a drunk customer drop the MF on a female cashier, yelled at her until she was in tears and when I came around the counter and went nose to nose with the POS, I told him (with a few other customers within earshot, unfortunately) that I would beat his ass right then and there if he didn't GTFO of the store.

I've never spoken to anyone in the CS business that way and I don't tolerate other people doing it, either.

[nobody]

Damn right. Nothing like getting a good CS rep on your side.

I bet you can attest that you can pull strings. Depending on what your role is.

Lol what most people dont know is how much power those reps have ............
That said you have all seen what I am talking about. Think of the time you had the 1 guy walk up to the counter and start showing out in blockbuster or your local bar, or heck the guy the yells and chews out the drive thru when they arent at the window yet. Its all bad tctics but I was just wondering if anyone could think of a good reason why? Something better than the fact they know they cant win so they do it anyway.