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So why do people try this?


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#1 nobody

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Posted 25 October 2012 - 11:20 AM

Ok I work in customer service and I have to ask a question - why do people go for the snide comments and yelling ploy? Has that ever actually worked for anyone? If so I would love to hear it.

#2 88 Bronco

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Posted 25 October 2012 - 01:43 PM

Because pissing off customer service reps is fun

#3 mr beauxjangles

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Posted 25 October 2012 - 01:56 PM

Same reason people go for snide comments on the huddle. Some people are kind because they were taught or believe that kindness is an important quality to their personality and to humanity in general. Others see kindness as something that is required by social contract because there are consequences for being rude. Remove those consequences - either through anonymity or through never having to see someone ever again - and you get dickheads. Lots and lots of dickheads.

#4 Mrs Pantherfan

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Posted 25 October 2012 - 01:58 PM

Because people are assholes...and they say more mean and hateful poo when they're behind a phone or a computer

#5 pir8fan05

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Posted 25 October 2012 - 03:00 PM

Because you touch yourself

#6 nobody

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Posted 25 October 2012 - 04:45 PM

  • Thank you for you ideas and for taking the time to submit them for our consideration. We will consider them with the respect someone like you has earned.


#7 stirs

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Posted 25 October 2012 - 04:53 PM

Ok I work in customer service and I have to ask a question - why do people go for the snide comments and yelling ploy? Has that ever actually worked for anyone? If so I would love to hear it.


I don't recommend the Tinderbox

#8 Happy Panther

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Posted 25 October 2012 - 05:23 PM

Ok I work in customer service and I have to ask a question - why do people go for the snide comments and yelling ploy? Has that ever actually worked for anyone? If so I would love to hear it.


Basically your company pissed me off and despite the fact that you have done nothing wrong you are the representative who is designated to pick up the phone.

I'd love to speak with the CFO who made the decision to screw me over but I will never get ghrough to him/her.

FWIW I am never the guy who yells at customer service reps

#9 nobody

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Posted 25 October 2012 - 05:24 PM

I don't recommend the Tinderbox


lol not what i mean i get the people side I dont get the tactic. I mean if I have someone walk into my store ranting get proven wrong then ask please can you guess what I am going to say?

#10 stirs

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Posted 25 October 2012 - 05:46 PM

Our society is looking for an edge, or a freebie

#11 nobody

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Posted 25 October 2012 - 05:48 PM

Basically your company pissed me off and despite the fact that you have done nothing wrong you are the representative who is designated to pick up the phone.

I'd love to speak with the CFO who made the decision to screw me over but I will never get ghrough to him/her.

FWIW I am never the guy who yells at customer service reps



Cool feel you on that..... what I mean is if I have the power to help you as soon as I understand your problem wouldnt you want to try seeing if I can help you then going off if I cant?

*note people seem to think by customer service I am the guy sitting on the phone talking to you...... this isnt what I do exactly.

#12 g5jamz

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Posted 25 October 2012 - 05:56 PM

People feel the customer is always right.

Guess what...they aren't. If they are proven not to be and still are beligerant, smile and ask if there's anything else you can do for them.

That or they are still operating under the "squeeky wheel gets oiled" modus operandi.