So I am to understand Upper Management at BofA spends their time placating disgruntled fans as opposed to working to improve the product on the field that has won 4 times in 18 seasons?
This explains a lot.
I was as surprised as you, trust me.
A customer service person responded with an email asking me if I would mind if somebody called me about my inquiry. I said no, call me anytime. A few hours later Danny Morrison called my cell phone.