I'm here today to tell you all why you should never book a flight on Spirit Airline.
Spirit is known for having cheap, affordable flights- similar to Ryan Air for those of you across the pond. They also have cheap and terrible customer service.
After spending an hour on the phone with them today to simply change a low cost flight ($35) to a few days later, I was told it would cost be $120. Any flight change made outside of 24 hours of booking costs this. Now, if I booked a completely new flight it would still only cost me $35. Thus, I was advised by a supervisor to book a new flight or cancel my old. So now I have one completely useless ticket that is completely non-refundable
On top of this, you are allowed one personal item, but a carry on will cost you another $100.
This is how they nab you, they basically expect you to show up with minimal items and make absolutely no changes in your work/social life and then, only then, in this utopian vision they have- will you be guaranteed your low cost flight.
Thus we see what you get when you buy cheap things. With all the feel good customer service stories I see on the internet, this is exactly the opposite. I realize this is only $35 dollars, but the money is not the real issue here. It's the inflexibility and overall unresponsiveness I received. In my years of traveling I've had poor experiences with other Airlines, but they have always been willing to refund or give future flights in exchange. Spirit not only didn't offer anything, they patronized me saying they had already explained their policies to me.
I have never felt more alienated by a company over what would seemingly be a very easy change.
In your future, if you have the option of flying either Spirit Airline or any other airline, choose the other airline. God forbid life would happen and you would need to make a change.