The devices they used caused issues and were not syncing with Ticketmaster properly, other issue was that if a patron had issue scanning in, guest relations was to pull them to the side to figure it out but the people scanning tickets did not get that memo and were keeping people in Line and not letting it flow.
kinks to workout, Jacksonville did the same thing this season and were also having issues with the android scanners that the nfl provided to scan the tickets.
I was able to scan in right away but I also loaded my ticket far from the stadium where people tend to have service issues which I witnessed going through security. People trying to do screen shots when they know they will not be accepted.
The main “fan error” I heard was just people not use to smart phones and not flipping through the tickets quickly. Some people had 5 tickets on 1 phone but quickly flipped through so they can be scanned. Just some people know how to work their phones better than others.