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How do tickets work this year?

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5 hours ago, trev230 said:

Update on what I've heard from last night's game and the entry issues people had...I did not attend last nights pre-season game but normally I do as I have season tickets. I used the digital tickets a lot last year when they were optional and did not have any problems. I've spoken to several friends that went to the game last night and they said the ticket scanning system is a nightmare. People fumbling with phones, constantly trying to keep their screens bright or on, ticket scanners not working, etc.. Apparently there are two ways to scan the tickets. You can show the barcode on the panthers/ticketmaster app and have the displayed barcode scanned or you can put them in your Apple Wallet and then hold the phone near the device and it will read the ticket. A couple of my friends said the scanners did not even work more than half of the time. This sounds like a complete pain. They said the ticket scanning lines were backed all the way up to the security checkpoints! Not cool at all. 

I think its crap that they are doing this.  But, it was very easy and quick for me.  I had the tickets on mine and my son's phone just in case, but got thru with mine only.  Just got to have the phone ready when you get up there. 

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19 minutes ago, Otterscrubbers said:

What i noticed was 1 person has all the tickets on their phone, so everybody waits while they scan all tickets and then go through the turnstile.

 

Which is actually better, because only one person has to fumble with their phone.  And when you get the first one scanned, the rest of them go faster.

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3 minutes ago, Davidson Deac II said:

Which is actually better, because only one person has to fumble with their phone.  And when you get the first one scanned, the rest of them go faster.

I agree, but folks don't go through with each green light. 

 

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Fwiw, people had trouble with the paper tickets to, especially the print at home tickets.   I remember being stuck behind one group where the guy obviously had used a crappy printer.  

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The devices they used caused issues and were not syncing with Ticketmaster properly, other issue was that if a patron had issue scanning in, guest relations was to pull them to the side to figure it out but the people scanning tickets did not get that memo and were keeping people in Line and not letting it flow.

kinks to workout, Jacksonville did the same thing this season and were also having issues with the android scanners that the nfl provided to scan the tickets.

I was able to scan in right away but I also loaded my ticket far from the  stadium where people tend to have service issues which I witnessed going through security. People trying to do screen shots when they know they will not be accepted.

The main “fan error” I heard was just people not use to smart phones and not flipping through the tickets quickly. Some people had 5 tickets on 1 phone but quickly flipped through so they can be scanned. Just some people know how to work their phones better than others.

Edited by Panthercougar68

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7 hours ago, Davidson Deac II said:

I think its crap that they are doing this.  But, it was very easy and quick for me.  I had the tickets on mine and my son's phone just in case, but got thru with mine only.  Just got to have the phone ready when you get up there. 

So I'm curious ... how did you have the tickets on both phones?   I thought the ticket could only be on one device at any given moment in time?   Does the ticket stay in your Apple Wallet even after you've transferred the ticket to someone else?


If true, then the new method is no more scam proof than the old paper tickets.

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10 hours ago, Davidson Deac II said:

Fwiw, people had trouble with the paper tickets to, especially the print at home tickets.   I remember being stuck behind one group where the guy obviously had used a crappy printer.  

I've been to hundreds of concerts using print at home tickets and never once had a problem.

Now, that said, the print at home option is rife with risk if a dishonest person wants to print off a dozen and pawn them off on a bunch of rubes.....the first rube will get in, the rest will be turned away.

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The scanner had a bad time with my tickets in my apple wallet. I also thought both tickets were on the same scan, like at a movie theater sometimes but they weren't. The lady had to hold the phone and the scanner kind of upside down from each other to make it work after trying straight and sideways. Way too long. Made me wonder if my screen protector interferes with the scanning or something.

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8 hours ago, ok2h8pep said:

So I'm curious ... how did you have the tickets on both phones?   I thought the ticket could only be on one device at any given moment in time?   Does the ticket stay in your Apple Wallet even after you've transferred the ticket to someone else?


If true, then the new method is no more scam proof than the old paper tickets.

I access the tickets via the ticketmaster app.  I could log in via either phone (both mine, and my son's) and access my tickets.  Just had to use my password and user id.  If someone hacked my user id and password, I would be screwed, but that was also true of the paper print at home tickets.  

Edited by Davidson Deac II
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4 hours ago, SBiii said:

I've been to hundreds of concerts using print at home tickets and never once had a problem.

Now, that said, the print at home option is rife with risk if a dishonest person wants to print off a dozen and pawn them off on a bunch of rubes.....the first rube will get in, the rest will be turned away.

Neither have I, but the people in front of me did.  

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The ticket scanning worked for me without a hitch.  However, I had to politely ask to skip ahead of about 8 people who were holding up the line trying to figure out the system for the first time.  Stadium staff giving friendly reminders to people to have their tickets ready before they get in line would help keep things moving.  

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We rolled in to north gate with 30 mins to game time. Usually security gate is backed up. Got through it pretty quick. We moved through ok until we were about 10 ppl away. A bills fan with his 4 kids and wife held up everything. He had all the tickets on his phone and none would scan. Stood there for 10 mins. Lines to left and right were backing up all the way to the metal detectors. From what I’ve seen if you don’t have one of latest version of iPhone it shows a barcode in Apple wallet(wife had an iPhone 7 at fan fest and it had issues scanning). Have newer iPhone it has the “hold near” technology seems to work no problem. Its the scanning a bar code that seems to be biggest issue, they had to have multiple scanners come over to try to scan. It’s going to be a nightmare come regular season with attendance doubled.  Guess we’ll have to leave earlier, Tailgate killer 

 

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1 hour ago, section514 said:

We rolled in to north gate with 30 mins to game time. Usually security gate is backed up. Got through it pretty quick. We moved through ok until we were about 10 ppl away. A bills fan with his 4 kids and wife held up everything. He had all the tickets on his phone and none would scan. Stood there for 10 mins. Lines to left and right were backing up all the way to the metal detectors. From what I’ve seen if you don’t have one of latest version of iPhone it shows a barcode in Apple wallet(wife had an iPhone 7 at fan fest and it had issues scanning). Have newer iPhone it has the “hold near” technology seems to work no problem. Its the scanning a bar code that seems to be biggest issue, they had to have multiple scanners come over to try to scan. It’s going to be a nightmare come regular season with attendance doubled.  Guess we’ll have to leave earlier, Tailgate killer 

 

I was worried to try the wallet because I figured that would cause more issues than scanning the barcode. Might have to try it next game.

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