Autozone rocks

[ladypanther]

...at least a little.

A friend had a dead battery..asked for my help. Went to jump off her car. I have a different car than I had the last time I did that. I was not 100% sure which was the positive and neg terminals. (First time ever I could not figure out.)...So AZ was close....I asked them for help...came out and gave me the info I needed.

Then I went back to friend. Car still would not start. Battery appeared very dead. Needed to take it out...and have it tested and possibly replaced. She had no tools, and I was not sure I could have gone to my house and found the right thing. Went back to AZ...they did not know exactly what size stuff I would need. The guy helping me disappeared and then came out with a complete ratchet set for $6.99.

I bought it...had just what I needed. Got the battery out. Back to AZ. They tested it..it was very, very dead but good. So now they are charging it...for free. Will get it in the morning.

They were so nice about it all. I have been there over time for things but they did not know that today. They were so nice and helpful...they really understand the customer service stuff and investing in the future. Not a business model everyone has.

Well done Autozone.

[Kevin Greene]

That's cool but...

If the battery was very, very dead, how do they know it was good?

Must be one hellova crystal ball.

[PRIMETIMEPANTHERS]

To properly test the dead battery it must be charged first. Then you can diagnose the battery. Something had to drain the battery so its likely there is another issue.

[tight lines]

Just remember when you get automotive repair advise at one of these places you often get what you pay for.I have had them (and Advance auto parts)misdiagnose a charging system problem more than once. One of these such occasions caused me to stay at a horrible motel in Georgia, because instead of the battery they sold me I actually needed an alternator.