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So why do people try this?


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#13 Happy Panther

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Posted 25 October 2012 - 05:57 PM

Cool feel you on that..... what I mean is if I have the power to help you as soon as I understand your problem wouldnt you want to try seeing if I can help you then going off if I cant?


Damn right. Nothing like getting a good CS rep on your side.

I bet you can attest that you can pull strings. Depending on what your role is.

#14 Anybodyhome

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Posted 25 October 2012 - 06:04 PM

After my 20 in the Navy I spent almost 18 with Lowe's Home Improvement. I can honestly say I did my best to help people and answer their questions everyday. On the opposite side of that coin, I also have never believed nor espoused to the notion the "customer is always right." Sorry, they aren't.

I had no issue telling a customer to calm down and lower their voice because the longer they yell and be obnoxious, the less inclined I am to help them out. On one occasion I actually walked with a customer into the parking lot to their car and told them to never step foot in my store again when they complained about the mentally challenged kid that wasn't loading their truck fast enough.

I had a drunk customer drop the MF on a female cashier, yelled at her until she was in tears and when I came around the counter and went nose to nose with the POS, I told him (with a few other customers within earshot, unfortunately) that I would beat his ass right then and there if he didn't GTFO of the store.

I've never spoken to anyone in the CS business that way and I don't tolerate other people doing it, either.

#15 nobody

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Posted 25 October 2012 - 06:08 PM

Damn right. Nothing like getting a good CS rep on your side.

I bet you can attest that you can pull strings. Depending on what your role is.

Lol what most people dont know is how much power those reps have ............
That said you have all seen what I am talking about. Think of the time you had the 1 guy walk up to the counter and start showing out in blockbuster or your local bar, or heck the guy the yells and chews out the drive thru when they arent at the window yet. Its all bad tctics but I was just wondering if anyone could think of a good reason why? Something better than the fact they know they cant win so they do it anyway.

#16 Happy Panther

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Posted 25 October 2012 - 06:13 PM

Lol what most people dont know is how much power those reps have ............
That said you have all seen what I am talking about. Think of the time you had the 1 guy walk up to the counter and start showing out in blockbuster or your local bar, or heck the guy the yells and chews out the drive thru when they arent at the window yet. Its all bad tctics but I was just wondering if anyone could think of a good reason why? Something better than the fact they know they cant win so they do it anyway.


If I ever get yelled at as a CS guy I would know that it's likely just the insecurity or internal rage of the yeller. Usually just projecting

#17 Iceberg Slim

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Posted 25 October 2012 - 07:24 PM

meh...Customer Service, especially with my bank isn't worth jack. When I ask that the problem I am encountering be escalated to a manager and the CS rep stalls, refuses, ignores my request....well you get what you get...you are at that point between me and my money...I think honestly, and I try very hard to keep to the priniciple that I won't disrespect you if you don't disrespect me. That being said, if I feel disrespected.......well

Signed

Dude that has cussed out a CS rep before and will probably do so again, I don't give a damn, people cuss me out in my job too, deal with it or go fnd another job

#18 Chimera

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Posted 25 October 2012 - 10:35 PM

Things go much better with please and thank you. I've been close to yelling at people, but I always manage to calm myself down. Still the occasional sarcasm makes its way out.