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So why do people try this?

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#16 Happy Panther

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    Now even funnier.

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Posted 25 October 2012 - 06:13 PM

Lol what most people dont know is how much power those reps have ............
That said you have all seen what I am talking about. Think of the time you had the 1 guy walk up to the counter and start showing out in blockbuster or your local bar, or heck the guy the yells and chews out the drive thru when they arent at the window yet. Its all bad tctics but I was just wondering if anyone could think of a good reason why? Something better than the fact they know they cant win so they do it anyway.

If I ever get yelled at as a CS guy I would know that it's likely just the insecurity or internal rage of the yeller. Usually just projecting

#17 Iceberg Slim

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Posted 25 October 2012 - 07:24 PM

meh...Customer Service, especially with my bank isn't worth jack. When I ask that the problem I am encountering be escalated to a manager and the CS rep stalls, refuses, ignores my request....well you get what you get...you are at that point between me and my money...I think honestly, and I try very hard to keep to the priniciple that I won't disrespect you if you don't disrespect me. That being said, if I feel disrespected.......well


Dude that has cussed out a CS rep before and will probably do so again, I don't give a damn, people cuss me out in my job too, deal with it or go fnd another job

#18 Chimera


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Posted 25 October 2012 - 10:35 PM

Things go much better with please and thank you. I've been close to yelling at people, but I always manage to calm myself down. Still the occasional sarcasm makes its way out.