Basically your company pissed me off and despite the fact that you have done nothing wrong you are the representative who is designated to pick up the phone.
I'd love to speak with the CFO who made the decision to screw me over but I will never get ghrough to him/her.
FWIW I am never the guy who yells at customer service reps
Cool feel you on that..... what I mean is if I have the power to help you as soon as I understand your problem wouldnt you want to try seeing if I can help you then going off if I cant?
*note people seem to think by customer service I am the guy sitting on the phone talking to you...... this isnt what I do exactly.