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I Can See Why Most of You Hate Time Warner

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#25 mmmbeans



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Posted 22 January 2013 - 12:48 PM

Yep... Call them up. Wait for like 30 minutes if you call in the middle of the day. Tell the first real person you speak to that you're thinking about cancelling your services and want to speak to someone in the Retention dept.

Make up some bullshit about how you've talked with the dish companies, etc. and that they can give you the same services you get now with TWC for like $30 or more less a month. Ask them what they can do to keep you.

For the most part, this has worked 99% of the time for me. The one time or so it didn't, I call back a day later and get a different person on the line.

Just like my HBO example, they'll even take half off on some things.

i just told them to give me the introductory offers or I was leaving. I told them I could either leaven and go to fios or easily re-up in my wife's name and get them anyway, so why don't we just save everybody a lot of time and just reduce my rate.

#26 catfang


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Posted 22 January 2013 - 12:58 PM

Dont know how anyone could consider TWC good. I called to see about getting a one year introductory offer and the rep was so bad (she was eastern european) I couldn't stand to try to speak with her anymore. I had to politely hang up.

Next day I called again and was talking to "Phil" (from Mombai?) and was shocked to learn that TWC only allows two channels to be recorded at once. "Oh just get a second DVR" how nice for them and their extra $. Every one of their competitors offers at least 4 channel recording. They are behind the times.

#27 I Mean He Was Found Guilty

I Mean He Was Found Guilty

    Jerry Richard$on and Gettledouche apologist

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Posted 22 January 2013 - 03:30 PM

back when i lived in western NC everybody used to trash charter. cheap leased modems, weak customer service, etc.

i discovered that i didn't know the meaning of shitty until i moved out to time warner country. they're awful and i expect them to go scorched earth trying to keep google fiber from launching in the carolinas if/when that happens. i did some comparison shopping and what you get for $120 from google destroys the poo sandwich time warner is serving up.

#28 thatlookseasy


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Posted 22 January 2013 - 04:12 PM

Basically if you arent willing to call up TWC and call them out on their bulshit once in a while they will almost assuredly screw you in some way

#29 tarheelpride


    Logic is optional

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Posted 25 January 2013 - 07:16 PM

They were supposed to take off the installation fee. Key word: supposed to. I called them when I made this thread. I look at my bill online today: same installation fee still on my bill. Needless to say, I'm on the phone right now waiting, as well as in chat with someone from Time Warner. Combined with the bs DirecTv is giving me, this isn't a good first impression from either company.