BofA has my mortgage and has approved me for a refinance to a 15 year. However since they approved me they have stopped responding to me and refuse to move onto the next steps. Not sure if this is because I am moving to a worse deal for them or simply because of their terrible customer service as usual. Annoyingly they have sent me a flyer in the mail on Friday asking me to contact them about a refinance since I am a platinum banking member.
Anyway, where should I go next? Or does it matter?