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Costa Del Mar Repair/Warranty Help...

cdandi1

By cdandi1,
in Huddle Lounge

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cdandi1 Newbie

cdandi1

Posted
Posted

I have owned a pair of costa del mar sunglasses for about four years and loved them. I wore them almost everyday..at least sunny days.

Anyway, they have normal wear and tear, one of the costa symbols near one of the hinges fell off and maybe a scratch on the hinge here or there.

But, one day out of the blue the frame broke right above one of the lenses. A clean, straight cut after falling off my head at my desk at work (like barely a ft and half). If I had tried breaking them I couldn't have gotten it that clean. As a result my lens fell out and shattered (the glass part anyway).

So my question is, does this sound like a manufacturer defect or just the result of years of wearing them? Could it be because I would wear them at the beach in hot sun and then later wear them out in the snow in winter? I understand things break from extreme temperature changes, so I don't think thats it..but idk.

I know Costa Del Mar has a life time warranty program but I've heard they are extremely picky. Is it worth shipping it to them or should I just say fug it?

Thanks.

:cam:

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thefuzz Mentor

thefuzz

Posted
Posted

Write them a letter and ship it with the glasses.

I am on my 5th or 6th pair of Costa's, and have never had an issue with them fixing mine.

A friends dog chewed the arms off of one pair, and they replaced the arms for 30$.

It's worth a shot to send them in. And if they don't fix them, go buy another pair.

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cdandi1 Newbie

cdandi1

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Write them a letter and ship it with the glasses.

I am on my 5th or 6th pair of Costa's, and have never had an issue with them fixing mine.

A friends dog chewed the arms off of one pair, and they replaced the arms for 30$.

It's worth a shot to send them in. And if they don't fix them, go buy another pair.

I think I will. Thanks for the help.

Also, they were a gift so I didn't orginally spend that kinda cash on them. But, after having a pair I now know why they are so expensive. Being a poor grad student I'll do whatever I can to save a bit.

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