Someone screwed up at The Golf Warehouse...set of Taylor Made R9s for $112

[Snake]

Bait and switch is obvious and nefarious. It involves taking someone's money and holding it hostage until the customer changes to the product of the retailer's choosing. If it's obvious there are no bad intentions (we'll usually offer a hefty discount on another product and/or an immediate refund), the customer's just being a dick. Same thing with unexpected backorders.

If I'm offering an immediate refund with a good discount on any other product or the ability to go about your merry way, not sure how anyone could really call a "bait and switch" unless they're being a 3 year old.

Some people accept it, some people throw a temper tantrum to try and get their way (make this almost all if they are a baby boomer).

We do what's fair, but funny enough we are not required by law or even by "good customer service" to take a hefty loss on a transaction. And yes I realize selling a product at a sizable loss would "make you happy."

("you" being the customer in general)

See that's where your wrong. If money is paid then there is a contractal obligation to render services. You can't just decide that the price is not fair and end the contact. That's called breach of contact. Like it or not they have to take the loss or face litigation.

[Delhommey]

See that's where your wrong. If money is paid then there is a contractal obligation to render services. You can't just decide that the price is not fair and end the contact. That's called breach of contact. Like it or not they have to take the loss or face litigation.

Well, technically that's where you're wrong. No money changes hands in an internet transaction till the order ships.

For the record, we typically honor transactions already made at a wildly low price. It's the "I saw it cheaper earlier today" crowd that we shoo away.

[Snake]

Well, technically that's where you're wrong. No money changes hands in an internet transaction till the order ships.

For the record, we typically honor transactions already made at a wildly low price. It's the "I saw it cheaper earlier today" crowd that we shoo away.

Its not that simple.Its not the money that starts the contract. When the person comment to the buy. That's when the contract is set. Its like a contractor making a bid for a deal. Once the two party agree on the terms of the deal the contract is signed. No money has changed hands but the contract is still binding. 90% of people will probably allow you to breach the contract but you don't dictate what happens the consumer dose in this situation. Now if Amazon allows you to breach then its a different story but I doubt they do. This is why contacts are signed to protect both partys from the other back out of the deal. Like it or not you will have to rely on people will understand and allow you to breach your obligation.

[Delhommey]

If that were true then the supplier would be able to not allow cancellations one the transaction is made even before shipment. Customers would be locked into a purchase whether they liked it or not.

Also retailers would be forced to ship out orders to accounts even if they have a strong suspicion that the order is fraudulent.

If I sell you a Picasso and before I can ship it out one of my clumsy workers runs a forklift into it, I am not "contractually obligated" to do anything but refund you in full. I do not have to go find you another Picasso.

[Delhommey]

A quick look around shows an offer has to be made by the buyer and the offer accepted by the seller. Until the order has been shipped and the customer charged, the transaction may be cancelled on either side.

A retail transaction is not a contractual agreement. Even eBay and Amazon allow the retailer (and customer) to back out of the transaction but it results in a lower seller score.

Obviously retailers who are in the habit of not fulfilling order request don't stay around too long.

[g5jamz]

Amazon cancelled the order.

Greetings from Amazon.com,

We're writing to inform you that your order xxx-xxxxxxx-xxxxxxx from The Golf Warehouse has been canceled.

Your credit card was not charged for this order.

If you're still interested in this item, please search for it again on Amazon.com.

We've included your order details below for reference.

We value you as a customer and hope you will continue shopping on Amazon.com.

Well...that's that.

[g5jamz]

you would think Amazon would be a little more informative though.

[Carolina Husker]

If that were true then the supplier would be able to not allow cancellations one the transaction is made even before shipment. Customers would be locked into a purchase whether they liked it or not.

Also retailers would be forced to ship out orders to accounts even if they have a strong suspicion that the order is fraudulent.

If I sell you a Picasso and before I can ship it out one of my clumsy workers runs a forklift into it, I am not "contractually obligated" to do anything but refund you in full. I do not have to go find you another Picasso.

Your employees should be more careful. Picassos can be like a thousand dollars.