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Wireless help

charlotte49er

By charlotte49er,
in Huddle Lounge

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CLTPanther Contributor

CLTPanther

Posted
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Have you tried another cable connection, IE, another plate on another wall just to eliminate that part? When the net locks up, can you still get logged into the router? If so, make sure it didn't drop it's IP, usually it's a status tab. Just make sure the IP of the router isn't 0.0.0.0 or anything starting with 169. It could be other things like DNS. You can go into the route, look for a status tab, and where it shows you the IP, look for something called DNS server. If you can't find it, do this the next time your net stops working. Click on Start on your laptop, choose run, type "cmd" without the quotes and hit enter. When the black box comes up, type "ping 166.82.1.3" and see if it replies. If it does, it could be a DNS issue, if it doesn't, you can also look for something where you found the IP on the router called "Default Gateway". Try pinging that IP to and let me know if it responds when you can't browse the web. The only other thing I could do for you is have you turn on remote management of your router and I'll look at it for you quickly.

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Davidson Deac II Grand Master

Davidson Deac II

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The thing is, they are just pinging the IP address of the cable modem. Ping is a dumb protocol and doesn't really give you an accurate reading if something is working or not. You need to request your trouble ticket to be escalated past the Help Desk.

When I was working with them, they actually remoted in to the router, and checked the lan interface. And they were up. Problem was they could only see what was happening at the time they were logged in, the diagnostics tools on the modem are not very good. It doesn't keep much history.

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TarPanther9180 Newbie

TarPanther9180

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When I was working with them, they actually remoted in to the router, and checked the lan interface. And they were up. Problem was they could only see what was happening at the time they were logged in, the diagnostics tools on the modem are not very good. It doesn't keep much history.

On this business side of things, they just check the physical side of the interface to see if anything is plugged up to it...sort of like on a Cisco router and the line protocol being up or down. If it is up, that doesn't mean the problem isn't theirs, but I see what you are saying.

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Zaximus Veteran

Zaximus

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I was having a similar problem some months ago. It would go up and down all the time. They had me do the basic dummy tasks, till I just said, just send a tech out. It turned out the modem needed to be replaced. Why?

Well, they evidently increased speeds to everyone and my modem was an older model that didn't have enough memory to handle these speeds, so it would just crap out. New modem fixed it all.

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charlotte49er Newbie

charlotte49er

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I was having a similar problem some months ago. It would go up and down all the time. They had me do the basic dummy tasks, till I just said, just send a tech out. It turned out the modem needed to be replaced. Why?

Well, they evidently increased speeds to everyone and my modem was an older model that didn't have enough memory to handle these speeds, so it would just crap out. New modem fixed it all.

I dumped their anti virus software and installed AVG. I've been gone since 3:00, but that seems to have fixed the problem.

Get this, all the time TWC said that the problem wasn't in their cable. They called me about 6:00 and said that they have fixed a service problem in my area that could have caused my problem. They wanted me to cancel my appointment tomorrow. I told the automated recording I still had an issue and to keep the appointment. I would like them to at least replace the modem. It's 5 years old and wasn't new when they put it in.

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Paintballr Newbie

Paintballr

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Fellow Co-worker use to be one of the tech's that go to the house's to set the stuff up so I'll ask him tomorrow what he says. Also from what I have talked to him in the past this is what I recommend....

How old is the modem that they have given you? Those things are built to last 2-3 years max, basically till your contract is up. If its not up and its less than that, call and request for a new one.

If they are doing and construciton down the street, call them and ask for a tech to come to the house and check the signal. If they are doing something with cables they might have to install a signal booster basically for your house to get enough signal for it. Also are you in a new neighborhood? If so, thats another reason for the booster, if there are alot of new house's they need one because everyone basically connects to the same box down on the corner.

Also ask them to actually re-set your ip address. They set a time-frame basically for your ip address to expire...of course they don't tell you that, but if they forget to oh maybe give you a new one without you calling it just will expire and you will have no service.

See if that helps Ill ask him tomorrow at work for ya if those don't help.

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charlotte49er Newbie

charlotte49er

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You might have a crappy TWC modem. You might want to call TWC and have them replace it.

TWC was just here. They said I had good signal strength, but I turned on my computer this morning and no internet service at all.

The first modem he plugged in wouldn't boot, so he had another one and they had to reboot it from TWC. So for now anyway, I'm back up. :D

Tonight when I get back from looking at Condos, I will try and hook up my TRENDnet Wireless router and run through that set up again. :(

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charlotte49er Newbie

charlotte49er

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I hooked up my new TRENDnet Gigabit wireless router. Followed the set-up instructions to the letter. After rebooting the modem, router and the computer several times it's up and running.

While the comouter is off, you unplug the modem and router. Plugin the modem, wit for it to boot, then plug in the router and wait for it to reboot, then restart the computer! Viola! Everything is up and running!!:cheers2:

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