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Fan Experience - Panthers vs. Hornets

Towelboy

By Towelboy,
in Carolina Panthers

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Towelboy Enthusiast

Towelboy

Posted
Posted

I was thinking after the game last night the differences between the fan experience at Panthers games and last night's Hornets game. I realize last night was something special (being a homecoming of sorts for our beloved Hornets), but do you think the Panthers brass has any desire to replicate that feeling for the Panthers fans?

 

Jerry Richardson was at the hive last night and he experienced what is was like to have a fan-first experience. Every employee in the place was cordial, friendly, and wished my wife and I a good evening. Everything the Hornets did last night was fan-centric (from the top notch giveaways to the friendly service and fan acknowledgement). They did it up right.

 

Do you feel the same way at Panthers games? Do you feel it is truly fans first or do you feel the team has a money-first mentality? The fans were rewarded last night for the patronage and thanked continually. I'm getting the feeling that Carolina has gotten used to being the best show in town and has let their service slip. I know we will never see Jerry Richardson pumping his fists like Jordan last night, but isn't it time to thank the fans for sticking with our up and down, inconsistent team? 

 

 

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Firefox Newbie

Firefox

Posted
Posted

As a season ticket hold for both from the beginning of both, I can say I tired of Panthers' Event Staff just looking to catch you doing something wrong, and the Bobcats/Hornets arena staff have always gone beyond need when it comes to kissing ass.

 

Hornet experience far exceeds Panther experience.

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Panthers_Lover Newbie

Panthers_Lover

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I've never, ever, ever experienced the Panthers event staff "just looking to catch you doing something wrong." Ever. Until a year or so ago, I had never missed a home game. While others' experiences obviously are different, I think the notion that the Panthers are not "fan friendly" is largely a myth.

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Guest

Guest

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Bobcats staff always seemed to go out of their way to help you. I wouldn't say Panthers aren't 'fan friendly' but I never get that treatment at BOA.

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Servant of Cthululelei Newbie

Servant of Cthululelei

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It's pretty simple guys, BOA sells out every game.  The Hornets don't.  They need to emphasize a good fan experience to sell more tickets.  The Panthers don't.  Richardson gets his money either way, whether there are actually butts in the seats that were paid for or not.  And to be perfectly honest, I don't think the fan experience affects attendance one bit in BOA.  Attendance is directly tied to performance for our organization and always will be.  Unless we manage to go on some crazy, long, dynasty-like run and develop a large, hardcore fanbase that keeps going to games even when the dynasty is dead (see: Steelers, Cowboys).  

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philp Apprentice

philp

Posted
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It's pretty simple guys, BOA sells out every game. The Hornets don't. They need to emphasize a good fan experience to sell more tickets. The Panthers don't. Richardson gets his money either way, whether there are actually butts in the seats that were paid for or not. And to be perfectly honest, I don't think the fan experience affects attendance one bit in BOA. Attendance is directly tied to performance for our organization and always will be. Unless we manage to go on some crazy, long, dynasty-like run and develop a large, hardcore fanbase that keeps going to games even when the dynasty is dead (see: Steelers, Cowboys).

Lolz.

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GRWatcher Mentor

GRWatcher

Posted
Posted

At the Bears game we had 2 Bears fans sit next to me and I thought, uh oh. But they turned out to be great guys, eagerly talking football with everyone around them. Moved to Rock Hill from Chicago this year. There were 2 things that they said they'd trade us for: our cheerleaders (Bears have none) and the stadium staff. Apparently the staff isn't so nice at Soldier Field. So it could be worse.

 

There's a big difference between handling a crowd of 20,000 in a controlled environment for 2 hours and a crowd of 74,000 with the majority outside in the elements for 4 hours. I've never had a bad experience with the staff at BoA but I did with the Hornets when Shinn owned them. I'm glad MJ has turned that around.

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