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Wells Fargo. You Suck.

Jase

By Jase,
in Huddle Lounge

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Jase Apprentice

Jase

Posted
Posted

Every month my company deposits some money into my health savings account via direct deposit, and I have a matching amount withheld from my paycheck to go into this account.

It's all automated. Usually it works just fine. But in october, and now february, wells fargo has taken the money out of my company's account and failed to put it in my account.

When we put a trace on the transaction when it happened in october, they never got back to us.

Now for the february payment, I expect no better. I am poor enough as it is without the bank stealing my family's healthcare money.

MotherF8ckers

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Jase Apprentice

Jase

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So there's no resolution? They can't just take your money...

We'll see. I just found out about this second omitted payment today. May have to talk to a lawyer eventually.

The march payment is late as well. If I don't get it in the next couple of days, that's three payments they owe me. This is no small amount of money and I still have hospital bills to pay. :angry:

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Skew Newbie

Skew

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Check with the accountant for the company you work for. I make the electronic transfer for mine company, and if I'm a day late transfering the funds to employee's accounts, I hear about it.

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Jase Apprentice

Jase

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Check with the accountant for the company you work for. I make the electronic transfer for mine company, and if I'm a day late transfering the funds to employee's accounts, I hear about it.

We don't have an accountant. My direct superior handles these things.

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pstall Newbie

pstall

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You can go two routes. You can call their ACH internal dept and dazzle them with your knowledge of NACA file formating and ask if they can do a retry via EDI and ask do you need to do another penny file to make sure everything is synched up. or call cust service for ACH and say yeah, I need to get over to the Office of the President muy pronto.

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Skew Newbie

Skew

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We don't have an accountant. My direct superior handles these things.

It should be an electronic funds transfer. Really no need for an actual person, other than the one initiating the transfer to get involved.

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