Where to refinance mortgage?

[Happy Panther]

BofA has my mortgage and has approved me for a refinance to a 15 year. However since they approved me they have stopped responding to me and refuse to move onto the next steps. Not sure if this is because I am moving to a worse deal for them or simply because of their terrible customer service as usual. Annoyingly they have sent me a flyer in the mail on Friday asking me to contact them about a refinance since I am a platinum banking member. 

 

Anyway, where should I go next? Or does it matter?

[MadHatter]

We used Best Rate Mortgage (mortgage originator). Their rates and other terms were great.

[thefuzz]

You can use anyone, and if I were you I would not use BOA.

 

They are the worst bank out there for mortgages, with Wells and USAA coming in at 2nd and 3rd.

 

You may can search around enough to get one with CC paid.

[ladypanther]

Bumping.....got to be more good info out there.

[pstall]

hp if ya want a contact for a possible better rate etc holla

[TANTRIC-NINJA]

BOA is a screwey bunch...like what I would imagine dealing with the mafia would be like.

[Panthro]

except the feds are on boas side

[Happy Panther]

I contacted Bofa on May 22 to refinance. Again, this is after they contacted me twice asking me to refinance as a platinum banking member.

 

I sent in all the docs and was approved for a rate of 3.1%. 

 

Then they just went silent. I contacted the guys boss and they said they would get back to me. Never heard back despite contacting them multiple times.

 

Today's rate is around 3.5%-3.6%.

 

Will be moving my "platinum account" elsewhere. I doubt the stock price will move much.

[thefuzz]

Yup, just like them.

 

If rates are going up, they don't want to deal with you, in fact won't call you back at all.

 

PM me if you need a good one, it's in ILM but that doesn't matter.