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Where to refinance mortgage?


Happy Panther

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BofA has my mortgage and has approved me for a refinance to a 15 year. However since they approved me they have stopped responding to me and refuse to move onto the next steps. Not sure if this is because I am moving to a worse deal for them or simply because of their terrible customer service as usual. Annoyingly they have sent me a flyer in the mail on Friday asking me to contact them about a refinance since I am a platinum banking member. 

 

Anyway, where should I go next? Or does it matter?

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I contacted Bofa on May 22 to refinance. Again, this is after they contacted me twice asking me to refinance as a platinum banking member.

 

I sent in all the docs and was approved for a rate of 3.1%. 

 

Then they just went silent. I contacted the guys boss and they said they would get back to me. Never heard back despite contacting them multiple times.

 

Today's rate is around 3.5%-3.6%.

 

Will be moving my "platinum account" elsewhere. I doubt the stock price will move much.

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