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Amazon... great customer service or....

Ja Rhule

By Ja Rhule,
in Huddle Lounge

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Ja Rhule Grand Master

Ja Rhule

Posted
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I buy almost everything on Amazon and one thing I noticed, if something happens to my order... if it delayed 1 day or longer, Amazon sends me a replacement order for absolutely free and I usually end-up receiving both orders on the same day.  And it's not small, cheap things...  They even sent me an order worth $250 for absolutely free (I received the original and replacement orders the same day).  And they never ask you to send anything back...  I ordered wireless modem worth $100 that was supposed to be delivered yesterday and I feel bad so I asked them to just update me on the status and instead they informed that replacement order was shipped for absolutely free.

My question is....  Why does Amazon do something like that?  Is it because of 2-day shipping guaranteed?  I get more free poo annually from Amazon than I pay for membership fees.

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KSpan Grand Master

KSpan

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Amazon's customer service is awesome. It's like they just don't give a fug about money.

They give more than a few fugs - they just take it from the sellers. They also know that people come back again and again and again, so spotting folks some goodwill keeps loyalty high.

I personally buy next to nothing from Amazon and haven't really found their prices to be all that great compared to local places around me, though I can't comment on customer service.

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thefuzz Mentor

thefuzz

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They give more than a few fugs - they just take it from the sellers. They also know that people come back again and again and again, so spotting folks some goodwill keeps loyalty high.

I personally buy next to nothing from Amazon and haven't really found their prices to be all that great compared to local places around me, though I can't comment on customer service.

I use Prime Pantry weekly, and order almost everything that I need for day to day life off of Amazon.

 

Anything to keep me from having to go to Wal Mart.

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