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Comcast customer service yall

Cary Kollins

By Cary Kollins,
in Huddle Lounge

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Cary Kollins Experienced

Cary Kollins

Posted
Posted

So this couple tries to cancel their Comcast service and end up with an 18 minute ordeal you have to hear to believe.

https://m.soundcloud.com/ryan-block-10/comcastic-service

 

After the recording went public, a Comcast representative told Mashable that they were investigating the situation. "This isn't how our customer service representatives are trained to operate."

http://m.huffpost.com/us/entry/5586476

 

 

 

 

 

The customer started recording the call about 10 minutes in.

 

 

 

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TheRumGone Grand Master

TheRumGone

Posted
Posted

i had them when i lived up north....you have no idea they are spawns of satan.

 

i was told that my total bill with installation and everything the first month would be X amount of money and it was double that. I called to ask why and they literally did the same type of deal. tried to confuse me, said the customer service representative that originally gave me that price was wrong. i refused to pay. they billed me. i called them back and complained again, nothing happened. i refused to pay. they contacted the collection agency and i eventually paid.

 

i canceled my service obviously. it was unbelievable. comcast is the worst company i have ever encountered.

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Captroop Grand Master

Captroop

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Comcast is literally the reason I don't have cable in my apartment. We didn't have the option between them and Verizon. It was Comcast or no TV. We chose no TV.

 

It's the worst company I've ever experienced in my life, which is why I'm so worried about them becoming a monopoly, or at best, half of a duopoly. Their extortion of Netflix, their horrible customer service, their remarkably bad quality of product. People outside of the Comcast area think that we up North who are in the thick of it are just First World Problem whiners. No no no. They are literally the grim specter of Death in the form of a company.

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davos Grand Master

davos

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i had them when i lived up north....you have no idea they are spawns of satan.

 

i was told that my total bill with installation and everything the first month would be X amount of money and it was double that. I called to ask why and they literally did the same type of deal. tried to confuse me, said the customer service representative that originally gave me that price was wrong. i refused to pay. they billed me. i called them back and complained again, nothing happened. i refused to pay. they contacted the collection agency and i eventually paid.

 

i canceled my service obviously. it was unbelievable. comcast is the worst company i have ever encountered.

 

When I lived near the GA coast, I had them and the technician showed up with the wrong equipment.  It took me to trips to the service place each with 1+ hour waiting times, and they still couldn't get my sh*t right for me to just even swap.  

 

Demanded a manager, he gave me their 120.00 package for 55/month.  That rate went up gradually over the course of a year to like 110.00/month.  

 

On top of this, I wound up receiving a second non-HD box in the mail and had to basically throw them into a closet for a year because they wouldn't take them back for some reason.  

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jasonluckydog Veteran

jasonluckydog

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I'm being charged for 105MS but all I'm getting is 48 called Comcast spent 90 minutes being transferred from dept to dept! I had to hang up on these pricks, the next day I call back they said their system was down and they would call me back to schedule a repair guy to come to the house..still no call

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TheRumGone Grand Master

TheRumGone

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Posted

Comcast is literally the reason I don't have cable in my apartment. We didn't have the option between them and Verizon. It was Comcast or no TV. We chose no TV.

 

It's the worst company I've ever experienced in my life, which is why I'm so worried about them becoming a monopoly, or at best, half of a duopoly. Their extortion of Netflix, their horrible customer service, their remarkably bad quality of product. People outside of the Comcast area think that we up North who are in the thick of it are just First World Problem whiners. No no no. They are literally the grim specter of Death in the form of a company.

 

i have friends that work for call service companies. So i never and i mean never give those people any grief......that was until i talked to comcast. i talked to 3 different people and they all acted like they didn't give a poo. i actually yelled on the phone and i pride myself on keeping my cool.

 

also people i know who had them longer than a month complained that they kept adding charges to their bills for no reason. hidden charges. their bills just kept going up and up.

 

they don't give a fug about people.

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PandaPancake Newbie

PandaPancake

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Posted

When I move to Denver in 15 days, I'm getting internet only with my AppleTV. No xfinity comcast bullsh*t

We've learned to go to the local office. They're actually reasonable

Unless you want an X1. Not available for current customers

Sent from my XT1080 using CarolinaHuddle mobile app

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TheRumGone Grand Master

TheRumGone

Posted
Posted

When I lived near the GA coast, I had them and the technician showed up with the wrong equipment.  It took me to trips to the service place each with 1+ hour waiting times, and they still couldn't get my sh*t right for me to just even swap.  

 

Demanded a manager, he gave me their 120.00 package for 55/month.  That rate went up gradually over the course of a year to like 110.00/month.  

 

On top of this, I wound up receiving a second non-HD box in the mail and had to basically throw them into a closet for a year because they wouldn't take them back for some reason.  

 

oh dude you have no idea the hassle i had returning their equipment so that i wouldn't get additional charges.

 

it is an incompetent company.

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davos Grand Master

davos

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oh dude you have no idea the hassle i had returning their equipment so that i wouldn't get additional charges.

 

it is an incompetent company.

 

...and the second largest lobby spender in the country haha. Crazy.  

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PandaPancake Newbie

PandaPancake

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...and the second largest lobby spender in the country haha. Crazy.  

 

I can't find the article now, imagine that an article about the shady practices Comcast uses being scrubbed from Google, Comcast pays a franchise fee to Greeley, CO. It's a percentage of the gross of subscribers. Every ten years the city council votes 7-0 to renew the contract. I'm no longer permitted at these meetings after asking questions during the time they take public opinion.

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Wyank Rookie

Wyank

Posted
Posted

I'm actually ok with Comcast right now.  I mean over a year ago I called them to tell them that I'm getting an extra 100 channels that I wasn't paying for.  They confirmed I wasn't signed up for them and their system didn't show that I was receiving them.  They said it was just a glitch in the system.  It would go away on its own.  I called little while later when it was still doing it and they said to give it more time.  I've given them a year.  I didn't do poo.  I tried to tell them.  fug it.  I'm watching the channels still. 

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