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Raise your hand if you hate car shopping.

panther4life

By panther4life,
in Huddle Lounge

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panther4life Community Regular

panther4life

Posted
Posted

So yesterday, helped a family member buy a new car yesterday. Having over a decade in the biz and much success with it, I was appalled at how horrible the experience was at every place we visited. 

So anyway I am going to be holding a training class for a dealer group next week and wanted some more feedback on what you hate most about the car buying process and any practical suggestions you may have to help make it better. 

Any feedback would be much appreciated it. 

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Ja Rhule Grand Master

Ja Rhule

Posted
Posted
40 minutes ago, toldozer said:

I enjoyed my last experience.  Took about 20 minutes

This.  I was buying Yukon and I called 3 dealerships and told them to give me their best deals.  I also told them I’m car shopping all over.  The one on independence gave me the best deal.  I got like $8k off invoice price.  My next car will either have to be BMW, Audi or Volvo as I get 12% fleet discount on top of negotiated price.

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toldozer Grand Master

toldozer

Posted
Posted
1 hour ago, ARSEN said:

This.  I was buying Yukon and I called 3 dealerships and told them to give me their best deals.  I also told them I’m car shopping all over.  The one on independence gave me the best deal.  I got like $8k off invoice price.  My next car will either have to be BMW, Audi or Volvo as I get 12% fleet discount on top of negotiated price.

I went to Audi of Northlake looking for an A3.... assholes.

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Fryfan Grand Master

Fryfan

Posted
Posted
12 hours ago, panther4life said:

So yesterday, helped a family member buy a new car yesterday. Having over a decade in the biz and much success with it, I was appalled at how horrible the experience was at every place we visited. 

So anyway I am going to be holding a training class for a dealer group next week and wanted some more feedback on what you hate most about the car buying process and any practical suggestions you may have to help make it better. 

Any feedback would be much appreciated it. 

I had to buy a car when my son was 4.  After about an hour at the dealer waiting for them to bring the car we wanted from another dealership we finally moved into signing the paper work.

 

The finance guy wanted to sell us all this extra poo and talk down to us about why we needed it - we made it clear at the start to make it quick - no BS and get us signed and out of there.   He did not.

 

We would have walked out but the car we drove in with had plates off of it already and it probably would have taken longer to get that settled then what we did - which was to call in the manager and berate the finance guy in front of him so things could keep moving.

 

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Jimmy Newbie

Jimmy

Posted
Posted

I don't mind going into the showroom and talking to sales people or the actual buying process.  What I absolutely can't stand is this...within 2 minutes of getting out of my car to walk around and look at vehicles I'm bombarded by a sales guy before I've even had the chance to look at anything. "What kind of vehicle are you looking to but today?" "We have a great deal this week, what can I put you in?" "My name is ______, here's my card, that's a great car isn't it?"

Dude...can I just look without an escort? Can you go away, I just got out of my car? If I'm interested in looking at something I'll come get you.  If I have questions I will ask.  Not really interested in the horsepower of the vehicle...I don't even know what color I want.

I understand they are on commission/draw pay structure and it's very competitive....I used to sell cars at one point in my life.  But damn, let me breathe.

That's why me and my wife will always go at night when the dealership is closed and walk the lot looking at cars.

Oh....and I wish they had the MSRP on the sticker on the window...a lot have gone away from putting the price on the window.  

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Happy Panther Grand Master

Happy Panther

Posted
Posted

Hendrick has been great to us. Wife got her car from Acura on independence.

I finally got around to getting a new car last month but the one I wanted was at Hendrick in Charleston. I didn't feel like driving 7 hours round trip to sign a bunch of papers. So wife calls them and comes back "it will be here around 10:00 a.m. tomorrow." Sweet, signed all the papers on the dining room table...

 

 

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