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London travel company issue


Mr. Scot

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2 minutes ago, PantherFanInPhilly said:

SOL meaning they were refunded and lost their tickets....or lost their $$$ as well?

$$$ is gone, they have the ability to re-purchase the tickets though....so they got that going for them.

(who am I kidding, I may be one of them)

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2 minutes ago, London Loves Luke said:

It means you should check your booking immediately and if it involved Thomas Cook you might well be screwed. Email the address on their website but don't hope for much. 

If not (and I really hope the Riot aren't affected), I'll see you in London!

Just called stub hub to check on mine, they didn't seem to have an issue, but I wasn't sure if they bought blocks from them or not.  So far so good.

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2 minutes ago, stbugs said:

Not helpful? What the heck can they do? This is no different than paying a scalper and getting fake tickets. I’m not always a fan of what they do, but how is this even remotely something they can be helpful about? We’re so damn used to teams giving tickets to people in distress that we assume they should somehow compensate fans?

If the NFL partnered with Thomas Cook to help simplify the travel and help with ticket acquisition to fans then I do think they have some skin in the game.

 

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3 minutes ago, stbugs said:

Not helpful? What the heck can they do? This is no different than paying a scalper and getting fake tickets. I’m not always a fan of what they do, but how is this even remotely something they can be helpful about? We’re so damn used to teams giving tickets to people in distress that we assume they should somehow compensate fans?

If Thomas Cook originally bought the tickets from the NFL for resale, then the NFL could quite easily offer to guarentee the tickets for people that  have proof of purchase from TC.

Even if they were reserved through Thomas Cook, the NFL could offer them for free to the people that bought the tickets through TC. What else are the NFL going to do with the tickets other than show empty seats in their flagship NFL London games on TV??

Obviously they can't do anything about travel packages, but they could definitely guarentee the tix.

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