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I Can See Why Most of You Hate Time Warner

tarheelpride

By tarheelpride,
in Huddle Lounge

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tarheelpride Contributor

tarheelpride

Posted
Posted

Barely had their internet for a week. Suddenly I see a bill for more than double what my normal bill should be. Turns out, I was charged an installation fee and was never advised on it.

The kicker: it had a due date of this coming Tuesday. I got no paper copy of my bill nor did I get electronic notification.

Safe to say, I'm not happy right now.

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Doc Holiday Grand Master

Doc Holiday

Posted
Posted

People hate on Time Warner but many of them live in the city, I live out in the sticks right now and can't get it, there are far worse things then TW my provider is a great example, I'm playing twice what I paid in Charlotte for TW and get maybe 1/10 the service but its the only option in town so I have to deal with it.

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KillerKat Grand Master

KillerKat

Posted
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I haven't had any issue with time warner. I always get email and regular mail notifications. There's always an installation fee. I had questions about my bill one time and they answered all of them online. However, I would like to get Verizon Fios if it becomes available in my area. Or Century link prism due to money reasons. I don't want satellite due to bad service when there is bad weather. Plus direct keeps deleting channels. Anyway, seems like a phone call is in order. If they can see that they didn't send any notifications, they should be able to work something out.

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Bronn Contributor

Bronn

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Posted

I gripe about TWC from time to time, but they have gotten a lot better.

We do the "promotional" rates now, in which we lock in a rate for a certain period of time. Then we call them and ask for the next promotion, and I basically tell them each time I want to pay less than I was paying somehow, and they comply.

We went from paying around $138 a month two years ago to about $128 now, and that has included 6 months of free premium channels, NFL Network now, and upthrottled internet speeds. We have 2 DVRs and RoadRunner.

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Bronn Contributor

Bronn

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Also, once you've been with them a while, they'd rather keep you as a customer than lose you. I added HBO for 2.5 months to watch Game of Thrones season 2 live for $15.99 a month. When I called to cancel it, they offered to let me keep it for $7 a month. I declined, but I'll keep that in mind when I order it again at the end of March for season 3. (I'll ask for it for cheaper than the $15.99 to begin with.)

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pstall Newbie

pstall

Posted
Posted

twc has a stronghold on charlotte. only a handful of people i know have uverse and i wonder whatever happened to fios.

i love roadrunner, but if i could do something dif for tv that would be cool.

we may just buy a smart tv soon, cut cable, stream movies thru hulu and netflix. the only trick would be sports.

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Darth Biscuit Mentor

Darth Biscuit

Posted
Posted

I gripe about TWC from time to time, but they have gotten a lot better.

We do the "promotional" rates now, in which we lock in a rate for a certain period of time. Then we call them and ask for the next promotion, and I basically tell them each time I want to pay less than I was paying somehow, and they comply.

We went from paying around $138 a month two years ago to about $128 now, and that has included 6 months of free premium channels, NFL Network now, and upthrottled internet speeds. We have 2 DVRs and RoadRunner.

Same here... I've had issues with them every once in a while but overall I haven't had a bad experience with them... yet.

I went to their store in the mall about 3 months ago and threatened to switch to DireTV and they gave me the "new customer" deal.

Also have TWC business class phones and fiber internet service at my office, have for over 5 years and have zero complaints.

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