Capital One To Make House Calls

[chknwing]

Credit card issuer Capital One isn't shy about getting into customers' faces. The company recently sent a contract update to cardholders that makes clear it can drop by any time it pleases.
The update specifies that "we may contact you in any manner we choose" and that such contacts can include calls, emails, texts, faxes or a "personal visit."

 

As if that weren't creepy enough, Cap One says these visits can be "at your home and at your place of employment.

 

http://www.latimes.com/business/la-fi-lazarus-20140218,0,2211926.column#axzz2th0keIgy

 

 

 

 

 

[toldozer]

If its over debt and they show up at your work I would say that's ground for a harassment suit regardless of what you signed.

[4Corners]

yeah this will not end well. I have a bestbuy credit card with them and if they ever showed up at my house to harass me because I accidently missed a $35 payment I would lose my cool. 

[Hotsauce]

None of you tough guys will say poo if Debo comes knocking on your door

[Ja Rhule]

None of you tough guys will say poo if Debo comes knocking on your door

I will...

"Good evening sir, how may I help you?"

[jasonluckydog]

Sounds like fun, I would enjoy that.

[KendrickPanther]

This opens up a can of worms. Will there be profiling?  Will they avoid low income neighborhoods full of tough guys and try to intimidate middle class mothers? That is what this is about, intimidation. This is why I do not own a credit card. I also don't have a lot of stuff, to each their own.

[Ja Rhule]

This opens up a can of worms. Will there be profiling? Will they avoid low income neighborhoods full of tough guys and try to intimidate middle class mothers? That is what this is about, intimidation. This is why I do not own a credit card. I also don't have a lot of stuff, to each their own.

I'll open my door with 95lbs German shepherd on leash and AR15 on my chest and with Ukrainian assent I will say "what do you need?"

[Johnny Rockets]

I'll open my door with 95lbs German shepherd on leash and AR15 on my chest and with Ukrainian assent I will say "what do you need?"

Even your assent has an accent.

[Ja Rhule]

ATT uverse sales guy came by my house 3 weeks ago, my German shepherd was going nuts... ATT guy was all scared, asking "does he bite?" I was like "want to come in and find out?" He said no thank you and walked away lol.

[Jase]

[Johnny Rockets]

Turns out it has always been in the small print but just now was pointed out. Seems the LA Times decided to turn it into a social media firestorm. They just use the same small print on all their secured loans and that really is for debt collection for vehicles, boats, etc which I get. Looks like they are changing the small print for the card owner terms because they have never intended that for their card holders.

 

http://money.cnn.com/2014/02/18/news/companies/capital-one-credit-card/

 

The rules sent to cardholders are the same as those sent to anyone who buys sports vehicles, such as jet skis or snow mobiles, through a secured loan from the bank. If those buyers don't pay off their loans, Capital One (COF, Fortune 500) said, "as a last resort, we may go to a customer's home after appropriate notification if it becomes necessary to repossess the sports vehicle."

[Cary Kollins]

I have a capital one venture card.  They've been really awesome the two times someone has tried to use my account illegally.

[Captroop]

Turns out it has always been in the small print but just now was pointed out. Seems the LA Times decided to turn it into a social media firestorm. They just use the same small print on all their secured loans and that really is for debt collection for vehicles, boats, etc which I get. Looks like they are changing the small print for the card owner terms because they have never intended that for their card holders.

 

http://money.cnn.com/2014/02/18/news/companies/capital-one-credit-card/

 

The rules sent to cardholders are the same as those sent to anyone who buys sports vehicles, such as jet skis or snow mobiles, through a secured loan from the bank. If those buyers don't pay off their loans, Capital One (COF, Fortune 500) said, "as a last resort, we may go to a customer's home after appropriate notification if it becomes necessary to repossess the sports vehicle."

 

The media? Misleading?

 

Naaaawwwww!